Information We Collect
When you call us, fill out a form, or book a service, we collect your name, phone number, email address, and the service address where you need plumbing work. We also note details about your plumbing issue so our technicians arrive prepared.
If you pay by card, our payment processor handles your card information. We do not store full card numbers on our systems.
Like most websites, we automatically collect basic technical data such as your IP address, browser type, and the pages you visit. This helps us keep our site running smoothly.
How We Use Information
We use your contact details to schedule your appointment, send a technician to your home, and follow up on the work we performed. If you ask for a quote, we use your information to prepare and share it.
We may send you service reminders or occasional updates about our plumbing offers. You can opt out of marketing messages at any time by telling us on the phone or clicking unsubscribe in an email.
We also use collected data to improve our website, respond to reviews or inquiries, and keep accurate records of the work we do for you.
Cookies and Tracking
Our website uses cookies-small text files stored on your device-to remember your preferences and understand how visitors move through our pages. Cookies help us see which services people look for most, so we can make the site better.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn off cookies, some parts of our site may not work as smoothly, but you can still call us at (224) 643-9856 to get help.
Analytics and Third-Party Tools
We use trusted third-party tools, such as Google Analytics, to track website traffic and see how people find us. These tools collect anonymous data like page views and visit duration. They do not identify you personally.
We may also use scheduling software or customer review platforms that have their own privacy policies. We choose providers that respect your data and use it only to help us serve you better.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We share it only with team members and trusted partners who need it to complete your plumbing service-for example, a dispatcher or a payment processor.
We may disclose information if required by law, such as in response to a court order or to protect the safety and rights of our customers and our company.
Data Retention
We keep your contact and service records for as long as needed to provide warranty support, meet legal and tax requirements, and maintain our business records. When information is no longer needed, we securely delete or destroy it.
If you want us to remove your information sooner, contact us and we will honor your request unless we are required to keep it by law.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include secure storage, restricted access for employees, and using reputable service providers.
No method of transmission over the internet is 100% secure, but we work hard to safeguard what you share with us. If you have concerns, call us and we will explain how we protect your data.
User Rights
You have the right to ask what personal information we hold about you, request a copy, correct mistakes, or ask us to delete it. You can also object to certain uses, like marketing.
To exercise any of these rights, contact us using the details below. We will respond promptly and help you however we can.
Children's Privacy
Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has shared information with us, please contact us so we can remove it.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post the new version on this page with a new effective date.
We encourage you to review this page occasionally. Your continued use of our website or services after changes means you accept the updated policy.
Contact Information
If you have questions about this privacy policy or how we handle your information, reach out to us. We are happy to help.
Five Star Plumber LLC, Arlington Heights, IL. Phone: (224) 643-9856.